Shipping & Returns
The time I need to prepare an order for shipping varies. For more details, see individual items.
Estimated shipping times
North America: 2-5 business days
Canada: 1-2 weeks
International: 1-8 weeks (depending on location)
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and where you are located.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
RETURN & EXCHANGE POLICY
Your happiness is my first priority!
I gladly accept exchanges, returns, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 48 hours of purchase
What is the procedure for an exchange or return?
Your order confirmation email will contain details of the exchange/return process. After contacting Black Dog & Co regarding your merchandise, we will decide together the best way to help you love your product! The buyer is responsible for shipping costs on a return, but I will cover the cost to ship exchanges; please keep the original packaging to keep the process streamlined.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.