Shipping  & Returns

SHIPPING POLICY

Processing time

The time I need to prepare an order for shipping varies. For more details, see individual items.

Estimated shipping times

North America: 2-5 business days

Canada: 1-2 weeks

International: 1-8 weeks (depending on location)

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and where you are located.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

Your happiness is my first priority!

I gladly accept exchanges, returns, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 48 hours of purchase

What is the procedure for an exchange or return?

    Your order confirmation email will contain details of the exchange/return process. After contacting Black Dog & Co regarding your merchandise, we will decide together the best way to help you love your product! The buyer is responsible for shipping costs on a return, but I will cover the cost to ship exchanges; please keep the original packaging to keep the process streamlined. 

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

Conditions of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value.